About the Role
As the Senior Sales Manager within the College Hunks Hauling Junk and Moving Sales & Loyalty Center, you will serve as a critical leader responsible for shaping, guiding, and executing the overall sales strategy of our high-volume call center operation. Reporting directly to the SLC Director, you will oversee a team of Sales Managers and collaborate closely with cross-functional leaders to optimize performance, strengthen team capability, and ensure our clients’ business goals are consistently exceeded.
What You’ll Do (Responsibilities of the Role)
In this role, you will not only influence daily sales execution but also help shape the future of the SLC by modeling strong leadership, fostering an exceptional employee experience, and ensuring operational rigor. Your ability to inspire teams, analyze performance, and adapt strategies quickly will directly contribute to the success of College Hunks Hauling Junk and Moving and the satisfaction of our franchise partners and clients.
In this role, the Sr Sales Manager will:
· Collaborate with the Director to define and execute sales strategies, including setting sales targets, sales forecasting, and establishing a roadmap for achieving targets.
· Lead, motivate, and support a team of Sales Managers, providing clear direction, setting expectations, and ensuring the achievement of sales goals.
· Establish performance metrics and KPIs, track the performance of Sales Managers and sales teams, and provide regular feedback to drive improvements.
· Collaborate with the operations and training teams to oversee the development and implementation of comprehensive sales training programs for sales agents, equipping them with the skills and knowledge needed to succeed.
· Utilize data and analytics to track sales performance, identify trends, and make data-driven decisions to improve sales operations. Regularly report on performance to the Director.
· Continuously assess and optimize sales processes within the call center, identifying areas for improvement and streamlining operations for increased efficiency.
· Assist in managing the budget for the sales department, ensuring that resources are allocated effectively to support the achievement of sales objectives.
· Participate in strategic planning by offering insights and recommendations for achieving long-term sales objectives, including market expansion, client acquisition, and product or service offerings.
· Collaborate with Operations and HR to lead the recruitment and selection of top-tier sales talent, ensuring that the team is adequately staffed. Develop talent within the department and address succession planning.
· Handle difficult conversations, conflicts, and performance improvement discussions with professionalism and effectiveness.
· Ensure that sales operations are in compliance with all relevant regulations and that quality assurance measures are consistently applied.
What You Bring (Experience Needed for the Role)
- 5+ years of leadership experience in a high-volume call center environment (sales-driven preferred).
- Omni-channel sales call center experience
- Strong track record of managing teams to revenue and conversion goals.
- Innovator in AI and Technology Application
- Experience managing budgets, P&L, and labor forecasting.
- Excellent coaching, communication, and team-building skills.
- Data-driven mindset with the ability to analyze KPIs and drive change.
- Highly organized with strong operational awareness and problem-solving skills.
Flexible work from home options available.
Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America, College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award, and headquartered in beautiful sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.
A purpose-driven, values-based, socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture, CHHJ/M is an ideal place to flourish and grow as a professional.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
